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How to Fix the Problem of ‘Unable To Hear Audio from Roku Streaming Player’?

With Roku streaming player installed with your smart TV, you expect to watch movies and TV shows in HD quality, but what if you are only able to see the video and no audio? This issue is what we will be discussing in the section below, so pay attention to what follows next.

If Roku player is directly connected to the TV

If you have connected your Roku player directly to the TV and not through another device such as a soundbar or an audio/video receiver, then here is what you are going to do:

  1. Check volume settings on your TV, and if the ‘Mute’ option is ‘On’, then turn it ‘Off’. Volume should also be at an optimum level.
  2. If you’re using a composite cable, then check if the audio connectors are properly attached at both ends.
  3. Connect your Roku player to a different input, which you are sure, would work properly and then, see if you can hear the audio. If you can, then the previous input was faulty.
  4. You should change the cable.

If Roku player is connected to an audio/video receiver or a soundbar.

If you connected your Roku player through an AVR or a sound bar, then here is what you are going to do:

  1. Check if you have selected the right input on your AVR or soundbar.
  2. Check the volume level and mute settings on your TV along with the master volume level on the AVR or soundbar. Keep in mind that the mute is ‘OFF’ and that the volume setting is at the optimum level.
  3. If using a composite cable, then you need to check the audio connectors are properly attached between your Roku and sound bar or AVR, and the sound bar or AVR and the TV.
  4. Connect your Roku to a different input (input that works) on sound bar or AVR and check if you can hear the audio.
  5. Try changing the cables, but do it one at a time.

If your Roku player is connected to an AVR or sound bar using an optical cable

If the Roku device dons an optical port in which you have connected your sound bar or AVR, then you will have to change the audio mode to Dolby Digital.

  1. Press the‘Home’ button on the Roku remote.
  2. Find the option named ‘Settings’.
  3. Select ‘Audio’.
  4. Set ‘HDMI and S/PDIF’ to ‘Dolby D’.

Not able to hear audio when trying to play surround sound

If that is the case, then there might be the possibility that your TV, AVR or soundbar doesn’t support surround sound format that is used by the content provider.

  1. Press ‘Home’ button on your Roku remote.
  2. Scroll up or down followed by selecting ‘Settings’.
  3. Then, select ‘Audio’.
  4. Now, set ‘Audio mode’ to ‘Stereo’.
  5. Set HDMI to PCM-Stereo.

If you still not hearing audio, then here is what you need to do:

Disconnect and reconnect all the cables including power cable. After that, you need to:

  1. Press the‘Home’ button on the Roku remote.
  2. Scroll up or down followed by selecting ‘Settings’.
  3. Select ‘Audio’.
  4. Set ‘Audio mode’ to ‘Stereo’.
  5. Set ‘HDMI’ to ‘PCM-Stereo’.

With that, you will be able to hear audio of your favorite content. If you come across any issue, then you can get in touch with Roku help and support facility.

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